PERSONAL INFORMATION

Marital Status : Single
Dependants : None
Age : 43years
Licenses : Full Clean Car and Motorcycle
Mobile UK : +44 (0) 779285909
Email : steve_white@email.com

EMPLOYMENT OVERVIEW

White Technical Services, European, Self Employment Jan 2005 - Date
Loral Skynet. Neiuw Vennep, Technical Support Specialist Apr 2003 - May 2005
Giant Manufacturing Europe, Lelystad, Assembly Technician June 2002 - Apr 2003
Alcatel Portugal Lisbon, NOC Technician Oct 2001 - Jan 2002
UPC / Chello Amsterdam, NOC Technician July 2001 - Oct 2001
Nortel Networks GmbH, Frankfurt. NOC Surveillance Engineer Feb 2001 - Mar 2001
WorldCom B.V, Amsterdam. INOCC Senior Technician June 2000 - Dec 2000
WorldCom B.V, Amsterdam. INOCC Technician Nov 1999 - June 2000
Eyretel Ltd. Horsham. Field Service Engineer Apr 1998 - Oct 1999
OTTO Lift (UK) Ltd. Cannock. Electrical Engineer Apr 1997 - Apr 1998
Steve White Computer Engineer, Staffordshire. Self Employment Jun 1996 - Apr 1997
B.I.T.S (Berkshire) Ltd. Reading. Service Engineer Jun 1995 - Jun 1996
Z.C.L PLC. Lichfield. Technical Manager, Aug 1993-Jun 1995
Z.C.L PLC. Lichfield. Technical Supervisor, Dec 1992-Aug 1993
Z.C.L PLC. Lichfield. Technical Support Assistant, Mar 1992- Dec 1992
Jaguar Cars Ltd. Coventry. Auto Electrical Rectifier, Sept 1987 - Nov 1989
Midland Red North Ltd. Cannock. Apprentice Auto Electrician, Oct 1985 - Apr 1987

RECOGNISED TRAINING

Nortel Networks
Nortel TN16x ADM - Operations and Maintenance
Nortel OC192 MOR - Operations and Maintenance
Nortel TN4xe ADM - Operations and Maintenance

Ericsson Training Center
Ericsson AXD 4/1-2 DACCS - Operations and Maintenance
Ericsson Transport Network Architecture - Network / Element manager

Alcatel Technology Training Services
Alcatel 1641sx DACCS - Operations and Maintenance
Alcatel User Access Equipment. - Operations and Maintenance
Alcatel 1664sm AMD - Operations and Maintenance
Alcatel 1353SH - Operations and Maintenance
Alcatel 1354RM - Operations and Maintenance

Harlequin I T Services
Microsoft NT - Network Administration
Microsoft NT - Technical Support

Sutton Coldfield College
Omron and Siemens - PLC Programming and Installation Level 1

INTERNAL AND ON THE JOB TRAINING

SCOPUS Trouble ticket management system - User Training
F & E Circuit record Database - User training
CLARIFY Trouble ticket management system - User Training
Microsoft Office - User training
REMEDY Trouble ticket management system - User Training
Lucent Wavestar Sub-Network management system - Operator Training
Nortel DMS100 - Operator Training
Cisco SNMC - Operator Training
Alcatel 1650SM - Operator Training
Alcatel 1660SM - Operator Training
Bicycle Technology - Theory, Maintenance and Repair

FORMAL EDUCATION

Manchester Polytechnic.
B-TEC HND Software Engineering - June 1991
Two Years Full Time (with merits)

Walsall College of Technology
CAD, CAM and CNC programming - June 1988
Part Time (none exam course)

Stafford College of Further Education,
City and Guilds Motor Vehicle Technology - Part 1 - June 1986
City and Guilds Motor Vehicle Technology - Part 2 - June 1987
Two Years Part Time (with distinctions and merits)

Cannock Chase Technical College,
B-TEC OND Electrical and Electronics - June 1985
Two Years Full Time (with merits)

DETAILS OF PREVIOUS EMPLOYMENT

White Technical Services Staffordshire
Self Employment Jan 2005 - Date
As a self employed engineer I take on any projects and contracts and travel throughout the UK and Europe. I have been mainly involved in installations, commissioning and maintainance.

Loral Skynet. Neiuw Vennep,
Technical Support Specialist Apr 2003 - May 2005
Loral Skynet design, manufacture, launch and support there own fleet (Telstar) and third party media and communications satellites. Working as part of a busy team of engineers I helped support customers European networks in the Business Television and Communication Department. Daily responsibilities include telephone support, security authorizations, equipment configuration and repair, liaison with suppliers, organizing uplink and downlink capacity as well as coordinating engineers for repairs and routine maintenance. I also gained experience in Project Management of Installations, De-installations and Upgrades.

Giant Manufacturing Europe Lelystad
Assembly Technician June 2002 - Apr 2003
GEM (Giant Manufacturing Europe) is one of the world's largest manufacturers of leisure transport (Bicycles) Working as part of the assembly team I have gained new practical experience in the assembly and repair bicycles and improved my Dutch language skills. I have proven, again, to be a good team player and showed initiative and dexterity in this physical quality driven environment.

Alcatel Portugal Lisbon,
NOC Technician Oct 2001 - Jan 2002
Contracted to Alcatel, I was working in the NOC of their Client ONI-Tel, managing their National Backbone and Metro Networks. Although the role was predominantly first and second line support, I worked closely with projects to upgrade to the new Alcatel 1650 and 1660 ADM´s and the integration of a DWDM backbone recently acquired from the former carrier Brisatel. As part of this small NOC with an informal but very proactive approach to operations and maintenance, I was again working with the 1353SH and 1354RM management tools and remedy Ticket system.

UPC / Chello Amsterdam,
NOC Technician July 2001 - Oct 2001
The National Operations Center monitors the UPC / Chello Telephony Data and Transport Networks. With the use of Lucent DWDM, Nortel SDH Backbone, Cisco Routing and Nortel DMS100 Switch, UPC provides Analogue and Digital cable Television, Internet and Telephone services to domestic and business customers as well as Leased Line and VPN services to larger clients and carriers throughout the Netherlands. I performed all of the usual operational and maintenance NOC responsibilities as part of a 24/7-shift team. Focused around significant re-structuring, relocation and the introduction of a ticketing system, I was again involved in the development of procedures and processes to improve the performance and quality of the department and its relationships with other areas and agencies.

Nortel Networks GmbH. Frankfurt,
NOC Surveillance Engineer Feb 2001 - Mar 2001
This was a one-month contract in the Nortel Networks Network Operations Center in Frankfurt. I assisted NOC staff, both 'front and back office' during the go live phase of NOC function. Monitoring SDH, Data and DMS100 products I was involved with On the Job Training, setting up of processes and procedures as well as General surveillance, repair and Maintenance.

WorldCom BV. Amsterdam,
INOCC Senior Technician, June 2000 - Dec 2000
Working as part of the International Network Operations Control Center (INOCC) within the Network Management Unit (NMU). As well as the day-to-day NOC activities, in this role, I took on the extra network management responsibilities of producing Incident and NMU Daily reports, coordinating management and technical escalation procedures, 2nd line diagnosis and fault clearing. I also make preparations for maintenance work and arrange with suppliers for replacement parts.

WorldCom BV. Amsterdam
INOCC Technician, Nov 1999 - June 2000
This role focused on the surveillance of the Pan European Backbone (ULYSSES) part of the WorldCom international optical fiber communication network. As part of a 24/7 revolving shift system, my responsibilities were both administrative and technical. The administrative side included initiating, updating and closing; Trouble Ticket, Flash Report and Bulletin Board entries. The Technical work involves SDH and Environmental network alarm surveillance, priority attribution, 1st line diagnostics and providing first point of contact for field service and maintenance engineers. This requires me to have a working knowledge of Nortel (INM/Preside, TN4x, TN16x, TN64x, OPTera LH and MOR) Alcatel (UAE, 1641sx, 1664sm and DWDM) Ericsson (ETNA NEM and AXD 4/1-2) Netcool, Clearview, Scopus, F & E and RFTS network management tools.

Eyretel Ltd. Horsham, West Sussex.
Regional Field Service Engineer Apr 1998 - 25 Oct 1999
As a member of the Regional Customer Services Team based in Lichfield, Staffordshire, I helped support the Eyretel range of voice/telephone recording equipment at over 200 sites across the UK. Eyretel specialize in providing telephone and voice recording, search and playback solutions. The skill set I have built-up over this time was quite diverse ranging from 386 / Dos / Windows, telephony integration, surveying, installations, sales demonstrations, post-sales support, Pentium / Windows NT, Access95/97, SQL and Ethernet Networking. Eyretel provides customer focused support, encourages excellent communication skills and the building of strong customer relationships as the key to successful support. As well as the extensive Eyretel product based training I have also attended external Windows NT support and administration courses.

OTTO Lift (UK) Ltd. Cannock, Staffs.
Electrical Engineer Apr 1997 - Apr 1998
Otto (UK) manufacture wheelie bin lifting equipment for the waste management industry. I was responsible for all of the electrical and electronic related issues, failures and problems working both in the workshop and on-site. Ranging from design and development; P.L.C. program design and modification; general maintenance and service call-outs; Hoist to vehicle interface failures; Modification of hoist to customer requirements to dealing with supplier problems and quality issues. I also have a working knowledge of related CE regulations and work to BS and ISO standards.

Self-employed, Staffordshire.
Computer Engineer Jun 1996 - Apr 1997
After being made redundant from B.I.T.S. I became self-employed working on projects from general computer maintenance through to low-voltage electrical installations. This has taught me the importance of organization and self-motivation

B.I.T.S (Berkshire) Ltd., Aldermaston, Reading.
Computer Service Engineer Jun 1995 - Jun 1996
Working from home, mostly by fax, I was responsible for the onsite repair and maintenance of P.C. equipment, running Win 95, for several large manufacturers. This covered the east of England working on all types of sites from private homes, businesses through to universities. I enjoyed the relative freedom of this profession, having to be self-motivated, working both quickly and accurately. I feel customer satisfaction and service are as important as the actual repair.

Z.C.L PLC. Lichfield, Staffs
Technical Manager, Aug 1993 - Jun 1995
At this time ZCL was a major computer wholesaler supplying both trade and direct to the public. After experiencing quality and supply problems from various manufactures, I was chosen as part of the team allocated the task of creating, and later running, their P.C. build department. Directly responsible, in a hands on capacity, for manufacture, product development, quality control, testing, packaging, product help-line, sales support, stock control, staff issues and targets. Under my control, the 'Calibra' dept. moved forward improving quality and quantity without increasing resources, being the only part of the group making a consistent profit until ZCL went into receivership in April 95.

Z.C.L PLC. Lichfield, Staffs
Technical Supervisor, Dec 1992 - Aug 1993
Supervising a small team of engineers I was responsible for the day to day running of the Technical Services department including allocating work; quality control; management reports and training. In this role I started to develop good communication and interpersonal skills dealing with end users, computer dealers, suppliers, manufacturers, subordinates and management.

Z.C.L PLC. Lichfield, Staffs
Technical Support Assistant, Mar 1992 - Dec 1992
Working in technical services I gained practical experience of testing, repairs, upgrades, configuration and telephone help-line support, on a wide range of computer manufacturers products, peripherals and components.

Jaguar Cars Ltd., Browns Lane, Coventry
Auto Electrical And Electronic Rectifier, Sept 1987 - Nov 1989
Working in both on and off 'track' areas I have gained experience in testing and rectification of all electrical and electronic system (from vehicle lighting to engine management) of the Jaguar XJ40. Working as part of a quality lead fast moving production environment I understand the importance of working to deadlines and as part of a team.

Midland Red North Ltd., Delta Way, Cannock
Apprentice Auto Electrician, Oct 1985 - Apr 1987
Fully conversant in all aspects of PSV auto electric's, working both under pressure and on my own initiative

HOBBIES AND INTERESTS

Any spare time I get is usually taken up traveling, surfing, motorcycling or SnowBoarding. I am a member of the Royal Yachting Association and have gained both 'Day Skipper' theory and practical qualifications whilst sailing.
I have held a Motorcycle license since I was 21and own several sports and classic machines including a rare Honda CB750 F2 SS Sealey Honda Britain
I am also a member of the British Sub Aqua Club, having been an active Dive Leader for just over seven years now.